Customer Service & Telemarketing Coordinator
Salary:
From £19,000 - £22,000
Role:
Permanent
Location:
Weston-Super-Mare
Our client is looking for a Customer Service & telemarketing Coordinator to join their team.
The role:
They have an exciting new opportunity for a full-time Customer Service and Telemarketing Coordinator to join their multi- skilled customer service team at our centrally located head office in Weston-super-Mare.
The purpose of this role will be to make contact with their existing customers to identify opportunities. Your goal will be to help their company grow by increasing their levels of service and support.
You will be calling businesses who are already familiar with their services providing them with excellent customer service and highlighting the additional benefits available to them.
As you develop in the role, you’ll get to know your way around their systems and processes, but they don’t expect you to have all the answers straightaway; you’ll have a friendly team around you who will provide you with all the training you need to hit the ground running.
They're looking for someone with ambition and enthusiasm who can get going quickly; you’ll need to be interested in learning new things and comfortable working in a busy office environment.
This is an office-based role.
Key responsibilities:
- Making outbound contact (via phone and email) to their ever-growing member base of almost 4,000 businesses across the UK
- Providing information about their services and suppliers and responding to questions and queries
- Asking questions to understand customer requirements
- Managing your own call lists and sending and scheduling phone and email follow-ups
- Managing and updating customer information in their CRM system (training provided)
- Referring interested customers (leads) to the field-based team
- Answering incoming telephone calls and responding to emails
- Resolving customer and supplier queries
- Supporting the field-based team with administrative tasks
- General office administration.
Essential skills:
- Confident, friendly and professional with excellent telephone manner
- Comfortable making calls and working within a busy office environment
- Proactive and self-motivated with a positive can-do attitude
- A passion for delivering exceptional customer service
- Excellent verbal and written communication skills
- Good IT skills, including good knowledge of MS Office (Word, Excel)
- Strong organisation and prioritisation skills.
Skills and experience:
• Excellent time management skills and ability to multitask and prioritize work
• Understanding of project management principles
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational and planning skills
• Proficiency in Microsoft Office
• Experience in project planning tools and scheduling resources
Desirable skills:
- Previous telesales, telemarketing or customer service experience (in any industry)
- Interest or experience within the food and drink industry – restaurants, bars, hotels (because most of their members are hospitality businesses).
Benefits:
- Clear career progression
- 28 days holiday (including bank holidays) increasing to 34 days
- Bonus scheme (eligible after probation period)
- Company pension
- Full training and personal development plan
- Collaborative, fun and friendly working environment
- Regular team socials
- A kitchen full of free drinks and snacks
Apply
If you wish to find out more about this role and apply please contact:
