Account Manager
Salary:
From £26,000 - £35,000
Role:
Permanent
Location:
Cardiff (hybrid)
Our client is looking for a Strategic Account Manager to join their team.
The Organisation
They provide trade credit insurance, surety and collections services worldwide through a strategic presence in 50 countries. They have access to credit information on 200 million companies worldwide.
Their collections division provides efficient, quick and flexible solutions to collect domestic and international trade debts. With a global network of collections specialists, lawyers and insolvency practitioners worldwide, they serve over 15,000 customers, supporting them to reduce client’s trade risks through our efficient Business to Business focused trade invoice collections services such as Standby Services, Invoice Verification and Factoring transactions.
Job description
Responsible for ensuring business retention and developing existing customer portfolio with the aim of maximising customer profitability. Actively involved in the management of customer portfolios. Responsible for revenue generation, risk management and act as key customer interface for the company. The level of client support is segmented in accordance with the client service required profitability and potential. Key aspects are product delivery, risk management and profitability.
Main responsibilities
First point of contact for strategic clients for answering queries, providing case updates and weekly/monthly reporting
Manages clients portfolio in a proactive way to ensure the customer is supported and informed on all services
Identifies business opportunities and informs the relevant Sales Manager
Supports Sales Managers in maintaining and developing customer relations
Introduce and review department processes and procedures to support customer service continuous improvement
Responsible for ensuring business retention, developing existing customer portfolio with the aim of maximising customer profitability and customer service.
Actively involved in the management of customer portfolios, providing accurate reporting to high level stakeholders
Travel mainly in UK to visit new clients as well as current clients alongside the Sales Manager
Job requirements
High customer orientation / customer focus
Good communicator who easily engages and interacts with new and existing customers using a broad range of channels (Telephone, Email, Face to Face Meetings) and who has the ability to quickly build rapport
Excellent time management and organisational skills
Able to work quickly and accurately, using multiple systems
A self-motivated individual, able to work from own initiative and provide supervision to other team members
What they offer
A dynamic and challenging work environment
Training and support including opportunities for continuous professional development
Attractive terms and conditions, including competitive salary, pension package and a range of flexible benefits and rewards
Apply
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